Over 100 customers took part in the survey.
The average customer rating of send my bag was 9/10 with over 9/10 people happy to recommend send my bag to a Friend.
Many people asked about more specific collection and delivery times. This is something which we have been working towards by building a network of regional partners, our network is growing and once we have sendmybag franchise drivers throughout the country we will be introducing a 30 minute phone call before your item is collected or delivered – with a further option for you to specify the collection and delivery times to within one hour.
At present in areas where we use large courier partners we do request they collect as early in the day as possible.
We received a lot of questions regarding additional international routes, in the next few weeks you will be able to book online to send to over 100 countries and to import to the UK from all EU countries and the USA. These services arecurrently available to book via phone, feel free to email for a quote for delivery to any country currently not listed.
Lastly, when we asked how many times you have used sendmybag.com the amount of customers who selected 5+, 10+ and 20+ was quite unexpected. You will be glad to hear that in a couple of weeks the new “Sendmybag Travel Card” will be introduced, this card will offer a 15% discount on all services and mean big savings for regular users.
When asked to sum up sendmybag in 1 sentence the below comments where offered by users:
A great service in price and reliability i’ll be using and recommending to friends. Carmel.
Fantastic reliable service……did everything you said on the tin from collection to delivery!!!!…… Making trips back and forth to university for my daughter so much easier. Claire.
This service is fantastic and is the answer to so many peoples’ problems. It is simple, effective, well priced and well managed and there is very little I could fault it on. I can only see the business thriving more and more as time goes on. Brian.
Very happy with Sendmybag’s service – Exemplary response when dealing with the problems with the weather in December.
Great service at reasonable prices. Very reliable. So much easier than dragging all my luggage on a plane twice a term. Rachel
Excellent 21st Century student service suited to digital natives and increasing student nomads.
Excellent service – takes the weight out of travelling! Cathy
Great price, very reliable service and polite staff. Charlotte
From my experiences the service has been exceptional. Both times my bags have arrived in good time and in good shape. Kevin
Efficient pick up and focussed service. Lorraine
I was impressed by the service, especially the ease by which my bag was picked up.
Excellent service. Great to be able to contact a person and not have to wait days for a reply. Poppy
Very happy with the service. I don’t know how I would transfer all my stuff to and from Uni otherwise. Olivia
I thought the service was very efficient – No complaints. Jill
I was sceptical at first, particularly as bags were being sent from our home to my student daughter’s address – with the usual possibilities that no-one would remember to be there to accept them. But it worked perfectly – so much so that when I booked to send another bag the following term, I was sure it couldn’t go right again! But, it was picked up EXACTLY when agreed, and delivered with no hitches at all. Please don’t get so big that your customer service deteriorates! Suzy
I found the service to be efficient and reliable, it made my son’s journey back to university much easier with only hand luggage.
Excellent service, definitely beats trying to haul stuff as hold baggage on planes and facing excess weight charges!
We have used the service for five years and the bags have always arrived on time. Mary
The people who come to collect the bags are extremely friendly. I know I can rely on Sendmybag. It also great to have a number/email to contact.
Used Sendmybag all through Uni. Great service, very reliable. Sian
This is a fantastic service it’s just a pity I didn’t hear about it a few years ago, i would have got plenty of use from it. Cathy
A reliable, value for money service that did exactly as was advertised. Have recommended to all my friends! Linda
Excellent Service! My loyalty willingly given! Friend of students nationwide! David
Sendmybag.com is a great service especially helpful for students who need their belongings moved between their home and university. It is very reliable and ensures you receive your bag within two days.
Send my bag was a great way for our student daughter to move her stuff without hefty excess baggage costs at the airport. Liz
I have only used Sendmybag once but it was amazing. It was really simple to book the service, the price was highly competitive when compared with the alternatives, and the delivery to an international address was super fast. Definitely recommended! Luis
Fantastic service and incredibly useful! Sophia
Does what it says on the tin. Ihe
Easy to access the service to book luggage. No hassle. Reliable service. Philomena
A reliable service to transfer heavy bags around the U.K, John
There is not a more reliable nor cheaper way to send luggage around the U.K. Vikki
Very good service, quick and great price. Very reliable and easy to use. Emma.
I found it quick and easy to set up and the bags were delivered on time. John
It does what it says on the tin only with great efficiency. Carmel
Very good, quick service. Cheap and easy! Naomi
I used sendmybag.com to ship my daughter’s clothes to university and their service was excellent. Barbara
A very efficient and reliable service, particularly as we had to discuss pick up arrangements.
Brilliant service at a reasonable price. Laura
Excellent and efficient service did exactly what it said. I will be using them again soon for my daughter
Efficient, reliable and user friendly. Claire
Very reliable – never any problems. Ivor
was very impressed with the speed of the delivery, the condition of the boxes and bags on arrival and at the low cost. I will use again. Josephine
The service is excellent – delivery on time – takes the stress out of travelling – well done. Aoife
Fabulous service, extremely efficient, and value for money. Would definitely use again in the future. Kathy
I found the service was very reliable and easy to use as a I needed extra bags sent over for uni. I haven’t experienced any delays or other problems and will be using it again in the future. Stephanie
Belfast Service is excellent and good value for money. Pauline
This is a great service and the staff are very accommodating phoning before arriving. Susie.
Takes the stress (and excess baggage charges!!) out of moving to Uni!! Laura
Brilliant service would recommend to anyone to current/prospective student
It has been very very helpful and I have never had any problems with the service
It was incredible. Really easy to use, so quick and the delivery men were so friendly and up for a laugh. Brilliant service, one that I will definitely use again. Laura
They collected and delivered on time. Really helpful, especially when moving back home from Uni!
Great service great value, Simply the best. Brian
Excellent service that is easy to use and great value for money. Karen
A very timely and cost efficient service taking any hassle out of moving at the end of term leaving more time to enjoy yourself! David
In my experience this service is first class, very reliable and safe and i would recommend it to anyone. Patricia
Prompt, efficient collection and delivery of my suitcase. Andrea
Great service, delivered exactly as promised. Philip
Affordable and reliable, I was very impressed with the service and will definitely be using it again. Sarina
Very easy to use, very efficient service, would recommend to anyone. Kerri
I was initially nervous about using Sendmybag, but was really delighted with the service provided. Well done you deserve all your success.
his service is a lifesaver! It saves me so much stress and money bringing everything to Uni and back! Claire
You have no idea what a relief it is to be able to get all belongings back from uni at the other end of the country at a reasonable cost, certainly much cheaper and more efficient than having to drive to collect everything! Clare.
SendMyBag does what it says on the label, leaving you free to get yourself sorted! Eliza
Very good, picked it up when every one was out and delivered no problem, very happy. Bridget
Sendmybag is brilliant – quick, efficient, reliable and convenient door-to-door service. By far the cheapest way to get my things to and from Uni! Isabel